Whether you have a question about your order, need product advice, or just want to share feedback — our RunMotion Support Team is always ready to help.
📞 How can I contact customer support?
You can reach us anytime through the following channels:
Live Chat: Click the chat bubble on the bottom right of our website.
Email: Write to us at support@runmotion.com.
Help Center: Browse articles or submit a support request directly here.
We aim to respond to all messages within 24 hours (and usually much faster!).
🕒 What are your customer service hours?
Our support team is available:
Monday–Friday: 9:00 a.m. – 6:00 p.m. (Local Time)
Saturday: 10:00 a.m. – 2:00 p.m.
We’re closed on Sundays and public holidays, but you can always leave a message — we’ll get back to you first thing next business day.
💻 Do you offer live chat support?
Yes! You can chat with our team directly from the RunMotion Help Center or any page on our website.
Our chat agents can:
Track your orders
Help with returns or exchanges
Recommend the right running shoes for your needs
Outside of live hours, the RunMotion AI Assistant is available 24/7 to help with common questions.
💬 How can I give feedback or suggestions?
We love hearing from our runners!
Fill out our Feedback Form in the Help Center.
Rate your support experience after each chat or email.
Or simply drop us a message with your thoughts — every comment helps us improve your experience.
💡 Pro Tip: When contacting support, include your order number and email address — it helps us assist you even faster.
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