We stand behind every pair of RunMotion shoes. If something goes wrong, we’ll make it right. Here’s how our warranty and support process works — simple, transparent, and runner-friendly.
🧾 What does the warranty cover?
Our shoes are covered by a 6-month limited warranty from the purchase date.
We’ll repair, replace, or refund items with:
Manufacturing or material defects
Sole separation or delamination
Faulty stitching, eyelets, or laces
We don’t cover normal wear and tear, accidental damage, or issues caused by improper care (like washing machines or heat exposure).
⚙️ How do I start a warranty claim?
Go to our Warranty Request Form in the Help Center.
Include your order number, purchase date, and photos of the defect.
Our support team will review your claim within 3–5 business days.
If approved, you can choose between:
A replacement pair (same model or equivalent), or
A store credit for the original purchase value.
📅 How long does it take to process a claim?
Most warranty requests are resolved within 7–10 business days after submission. We’ll keep you updated at every step via email or chat.
💬 Need help deciding if your issue is covered?
Contact our Customer Support Team through chat or email — we’re happy to review photos or videos of your shoes to confirm whether they qualify for warranty coverage.
🧠 Extra tips to extend your shoe life
Rotate between two pairs to reduce wear.
Store shoes in a cool, dry place.
Clean gently with mild soap and air dry only.
💡 Pro Tip: Register your shoes under your RunMotion account — it makes warranty claims and purchase tracking faster and easier!
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