🔁 How to Return or Exchange Your Order – RunMotion

At RunMotion, we want you to love every run — and every pair of shoes. If something isn’t quite right, our return and exchange process is quick, simple, and hassle-free.

📜 What is your return policy?

You can return unused items within 30 days of delivery for a full refund or exchange.

Items must be in original packaging, unworn, and with tags attached.
Custom or personalized products can only be returned if defective.
Shipping fees are non-refundable unless the return is due to our error.

📦 How do I return an item?

Go to My Orders in your RunMotion account.
Select the order you’d like to return and click Request a Return.
Follow the prompts to print your prepaid return label.
Pack your item securely and drop it off at any shipping partner location.

Once we receive your return, we’ll send you a confirmation email.

🔁 Can I exchange my shoes for a different size?

Yes! Exchanges are free within 30 days of delivery.
Simply select Exchange for a different size when submitting your return request — we’ll ship your new pair as soon as the original is on its way back.

💸 How long does it take to receive a refund?

Refunds are typically processed within 5–7 business days after we receive your return.
Once approved, you’ll get a confirmation email and see the credit back to your original payment method shortly after.

⚠️ What if my product arrived damaged?

We’re sorry to hear that! Please contact our Customer Support Team within 7 days of delivery with:

Your order number
A photo of the damaged item
A short description of the issue

We’ll quickly arrange a replacement or full refund, depending on your preference.

💬 Tip: To make returns even easier, keep your original packaging until you’re sure your new gear fits perfectly!