🛍️ How to Place and Manage Your Order

At RunMotion, we’ve made shopping for your next pair of running shoes as smooth and simple as your next stride. Below you’ll find answers to the most common questions about placing and managing your orders.

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🏃‍♂️ How do I place an order?

1. Browse our catalog: Explore our latest running shoes, gear, and accessories on our online store.

2. Select your size and quantity: Use our Size Guide to make sure you find the perfect fit.

3. Add to cart: Click Add to Cart to include your items.

4. Checkout: When ready, go to your cart and select Proceed to Checkout.

5. Enter shipping and payment details: Fill in your address, select your preferred shipping method, and choose your payment option.

6. Confirm your order: You’ll receive an order confirmation email within a few minutes once your purchase is complete.

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✏️ Can I modify or cancel my order after purchase?

We start processing orders right away to ensure fast delivery.

• If you need to cancel or make changes, please contact our Customer Support Team within 1 hour of placing your order.

• Once your order is shipped, we’re unable to modify or cancel it — but you can still return it after delivery following our Return Policy.

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💳 What payment methods do you accept?

We currently accept:

• All major credit and debit cards (Visa, Mastercard, American Express)

• PayPal

• Apple Pay / Google Pay

• RunMotion Gift Cards

• Shop Pay (for eligible users)

All transactions are 100% secure and processed through encrypted payment gateways.

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🎁 How can I use a promo code or gift card?

You can apply your promo code or gift card during checkout:

1. On the checkout page, enter your code in the Discount Code or Gift Card box.

2. Click Apply before completing your payment.

3. You’ll see the updated total instantly.

If your code doesn’t work, make sure it hasn’t expired and that it meets the promotion’s terms (for example, minimum order value or eligible products).

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📧 I didn’t receive my confirmation email — what should I do?

If you haven’t received your order confirmation within 10 minutes, try these steps:

1. Check your Spam or Promotions folders.

2. Verify that you entered the correct email address during checkout.

3. If you still can’t find it, contact our Customer Support Team with your full name and payment reference. We’ll resend your confirmation right away.

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💡 Tip: Create a free RunMotion account to view your order history, track shipments, and manage returns — all in one place!